Quick answers to common questions.
What materials are LYNEZA jewellery pieces made of?
Our jewellery is crafted using high-quality materials such as 925 silver,
gold-plated finishes, and carefully selected stones. Product details
are clearly mentioned on each product page.
Is your jewellery hypoallergenic?
Most of our jewellery is skin-friendly. However, customers with extremely
sensitive skin are advised to check material details before purchase.
Do you offer Cash on Delivery (COD)?
Yes, we offer COD within India.
Please note that COD orders may
require verification before dispatch.
Do you ship internationally?
Yes, LYNEZA ships worldwide.
International delivery usually takes
7–15 business days depending on the destination and customs
process.
Are customs duties included in international orders?
No. Customs duties, taxes, or import charges (if applicable) must be paid
by the customer as per their country’s regulations.
How long does delivery take in India?
Delivery within India usually takes 3–7 business days. Remote areas may take
slightly longer.
Is an unboxing video really required for returns?
Yes. A complete unboxing video (from sealed package opening to product
inspection) is mandatory for any damage or missing item claims.
How long does delivery take in India?
Delivery within India usually takes 3–7 business days. Remote areas may take
slightly longer.
CanI cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation is
not possible.
How can I track my order?
Once shipped, tracking details will be shared via email/SMS/WhatsApp.
Are earrings returnable?
For hygiene reasons, earrings are non-returnable.
Is an unboxing video really required for returns?
Yes. A complete unboxing video (from sealed package opening to product
inspection) is mandatory for any damage or missing item claims.