Refund policy

At LYNEZA, we take pride in delivering high-quality jewellery. Due to the delicate and hygienic nature of jewellery products, we maintain a strict return and refund policy to prevent misuse.

1. Return Eligibility

We accept returns only under the following conditions:

The item received is damaged during transit
The wrong product was delivered
A verified manufacturing defect is found

To request a return, customers must:

Inform us within 48 hours of delivery
Provide a clear and complete unboxing video (starting from the sealed package and showing the entire unboxing process without cuts or pauses)
Share clear photos of the product and packaging
Email at: info@lyneza.in

⚠️ Unboxing video is mandatory for any damage, missing item, or incorrect product claim. Requests without proper unboxing proof may not be accepted.

2. Product Tag & Packaging Condition (Important)

The original product tag must remain attached to the jewellery.

If the product tag is removed, tampered with, or damaged, the return request will be automatically rejected.
The item must be unused, unworn, and returned in original packaging including box, pouch, invoice, and all accessories.

3. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

Earrings (including studs and hoops)
Personalized or custom-made jewellery
Sale or discounted items
Products damaged due to misuse, improper handling, or wear and tear

4. Return Approval Process

Our quality team will review the request within 2–4 business days.

If approved, return instructions will be shared.
Returns sent without approval will not be accepted.

5. Refund Process

Once the returned item is received and inspected:

Refunds will be processed within 5–7 business days
Refunds will be issued to the original payment method
For COD orders, refunds will be processed via bank transfer (customer must provide bank details)
Shipping charges (if any) are non-refundable.