Terms of service

Last updated: December 24, 2025

These Terms & Conditions govern your access to and use of the website and services operated by Zilgi Jewels Pvt. Ltd. By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website.

Use of Website

By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe there is misuse, fraud, or violation of these Terms & Conditions.

Product Information & Availability

LYNEZA GLOBAL PRIVATE LIMITED sells 925 sterling silver jewelry through its e-commerce platform. We make every effort to display accurate product descriptions, images, prices, and availability. However, minor variations in color, finish, or appearance may occur due to lighting, photography, or screen settings.

All products are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product without prior notice.

Pricing & Payments

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise and are inclusive or exclusive of applicable taxes as specified on the product page.

Payments must be made through the payment methods available on our website. All payments are processed through secure third-party payment gateways. Zilgi Jewels Pvt. Ltd. does not store or process your card, UPI, or net-banking details.

We reserve the right to cancel orders in case of pricing errors, payment failures, or suspected fraudulent transactions.

Order Confirmation & Cancellation

Once an order is placed on our website, you may receive an order confirmation and related updates via email, SMS, or WhatsApp using the contact details provided at the time of checkout. This confirmation does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order due to stock unavailability, payment issues, incorrect pricing, or verification concerns.

Order cancellation requests must be made promptly. Orders that have already been processed or shipped may not be eligible for cancellation. Details regarding cancellations, refunds, and returns are governed by our Refund & Cancellation Policy.

Shipping & Delivery

Shipping timelines provided on the website are estimates and may vary based on location, courier partner, and unforeseen circumstances. While we strive to ensure timely delivery, delays caused by logistics partners, weather conditions, or external factors are beyond our control.

Ownership and risk of loss for products pass to the customer upon successful delivery. Shipping-related details are further outlined in our Shipping Policy.

Returns, Refunds & Exchanges

Returns, refunds, and exchanges are subject to the terms specified in our Refund & Cancellation Policy. Certain products, including customized or made-to-order jewelry, may not be eligible for return or exchange unless defective or damaged upon delivery.

Customers are encouraged to review the Refund Policy carefully before making a purchase.

Intellectual Property

All content on this website, including logos, brand names, images, product designs, text, graphics, and website layout, is the intellectual property of Zilgi Jewels Pvt. Ltd. or its licensors.

You may not copy, reproduce, distribute, modify, or use any content without prior written permission from Zilgi Jewels Pvt. Ltd.

User Responsibilities

You agree to provide accurate, complete, and up-to-date information when placing orders or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activities conducted through your account.

Any misuse of the website, including attempting unauthorized access, data scraping, or interfering with website functionality, is strictly prohibited.

Limitation of Liability

Zilgi Jewels Pvt. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products. Our total liability, if any, shall be limited to the amount paid by you for the product in question.

This limitation applies to the fullest extent permitted by law.

Indemnification

You agree to indemnify and hold harmless Zilgi Jewels Pvt. Ltd., its directors, employees, and affiliates from any claims, losses, liabilities, damages, or expenses arising out of your violation of these Terms & Conditions or misuse of the website.

Third-Party Services

Our website may use or link to third-party services such as payment gateways, shipping partners, or analytics tools. Zilgi Jewels Pvt. Ltd. is not responsible for the actions, policies, or content of such third-party services. Their use is governed by their respective terms and policies.

Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or transactions conducted through it shall be subject to the exclusive jurisdiction of the courts located in Surat, Gujarat.

Changes to These Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website. Continued use of the website after changes are made constitutes acceptance of the updated terms.