Privacy policy

This Privacy Policy describes how LYNEZA (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.lyneza.in (the “Site”).

1. Information We Collect

Device Information

When you visit the Site, we automatically collect:

  • IP address
  • Browser type
  • Time zone
  • Cookies
  • Pages viewed
  • Referring websites

This information is collected via cookies, log files, web beacons, tags, and pixels (including Shopify analytics, Google Analytics, and Meta Pixel).

Order Information

When you place or attempt to place an order, we collect:

  • Full name
  • Billing & Shipping address
  • Email address
  • Phone number
  • Payment information

💳 Payment details are processed securely through third-party payment gateways and are not stored by LYNEZA.

For Cash on Delivery (COD) orders, we may verify order details through phone call, SMS, WhatsApp, or email before dispatch.

2. International Data Transfers

If you are located outside India, please note that your information may be transferred to and processed in India or other countries where our service providers operate. By using our Site, you consent to this transfer.

International shipments may require sharing limited personal details with logistics partners and customs authorities for clearance purposes.

3. How We Use Your Information

We use your Personal Information to:

  • Process payments and fulfill orders
  • Arrange shipping (domestic & international)
  • Provide order updates and customer support
  • Verify COD orders
  • Detect fraud and manage risk
  • Improve website performance
  • Send promotional communications (you may opt out anytime)

4. Sharing Your Personal Information

We may share information with:

  • Shopify (store platform provider)
  • Payment gateway providers
  • Courier and logistics partners (India & International)
  • Marketing & analytics partners
  • Government authorities if required by law

We do not sell or rent your personal information.

5. Data Retention

We retain order records for accounting, legal, and business purposes unless you request deletion, subject to legal requirements.

6. Your Rights

You may request:

  • Access to your personal data
  • Correction of inaccurate information
  • Deletion of your data (subject to legal obligations)

Contact us at:

📧 info@lyneza.in

7. Security

We implement reasonable security measures to protect your personal information. However, no online transmission is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated effective date.

9. Contact Information

LYNEZA Jewellery

Surat, Gujarat – India

Email: yourcare@lyneza.com